Tuesday, October 17, 2006

Paper 1: Service Support

I.am.a.nervous.wreck.

I'm aiming for a distinction.

My brain is saturated with info that I'm not even sure I can recall when the time comes.
- KPIs and why
- possible challenges and how to overcome them
- issues to consider when planning for implementation
- process benefits, costs and possible problems
- process relationships

My biggest scare is that I give the perfect answer to the wrong question. Argggh!

I can't wait for this to be over.

Bonne chance, moi!