conversation with a friend i had today. private joke, i know...but to us it was damned funny.
friend: hehehe same thing been goin on. mcm incident lifecycle. hehehe
nadio: aha...should i raise a problem record?
friend: yes u shud. if u are the problem manager. it all depends on the problem manager
nadio: yup...tapi tak cukup manpower laaaa (alasan normal)
friend: hahahah
nadio: betul lah. rasa nye asik restore service as soon as possible je..tak analyse root cause
friend: hahahahahaha. sbb tu la, asik work around je. tak raise rfc...raise la rfc
nadio: yepppp
friend: pi change management
nadio: kadang2 dah raise rfc, dah approve, tapi kena invoke backout procedures..sebab change implementation fail
friend: laaaaaaa...tu change management tak btol..silap! change ngan release management kene work together
nadio: yupppp...main taram je. takde impact analysis.
friend: btoll..payah la ini mcm
nadio: ni dah tak comform tu ITIL best practices ni...bahaya, causing instability in the live environment
friend: hahahahahahah
nadio: ok. trending analysis dah buat...tapi tak take any action...
there's no room for continuous improvement
in order to reach CMM level 4, it is important to provide room for continuous improvement
friend: hahaha
nadio: teheeee
friend: busan ah nad
nadio: i nak post conversation ni dalam blog i boleh tak
friend: hahahaha boleh. caya
nadio: kewl gila
